Dispatcher – Scheduling Job – Dartmouth, MA

Why You'll Love This Job

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services. Fire Systems Inc, part of the Altus Fire & Life Safey family of companies, located in Dartmouth, MA is looking for a Dispatcher to join our team!

The Dispatcher owns scheduling for the branch — the master inspection calendar for every site under contract, the daily schedule and route plan, recurring visit booking, reschedules, and site access confirmation. The role keeps contracted inspection deadlines on track by running forward-looking jobs and escalating at-risk work early. The position reports to the Division Manager, and works closely with technicians, customers, vendors, branch management, and corporate resources. It is a non-exempt, branch-based role in a fast-paced service environment where priorities shift daily.

Why Join Us?

Competitive pay: $32.00 - $35.00 per hour
Comprehensive health and wellness benefits
Retirement savings opportunities
Paid time off and holidays
Ongoing technical training and professional development
Career advancement opportunities within a growing national organization
Supportive team environment focused on safety, quality, and customer service

Responsibilities

Master Calendar & Inspection Scheduling

Own the master inspection calendar for every site under contract, and book recurring visits so contracted requirements are met
Run 30/60/90-day look-aheads and escalate at-risk inspection deadlines before they slip
Handle reschedules and scheduling escalations, and keep the calendar the single source of truth for branch scheduling

Daily Schedule & Routing

Build and hold the daily schedule, assigning routes and crew assignments
Sequence routes to cut drive time and maximize inspections per day
Match work to technician certifications, availability, and geography

Site Access & Schedule Communication

Confirm site access for every scheduled visit, including contacts, hours, badging, and escort requirements
Communicate schedule commitments and changes to customers, technicians, and the Service Manager
Keep appointment and schedule data current in ServiceTrade — schedule data only; job records and asset data stay with Internal Sales

KEY PERFORMANCE INDICATORS

Success is measured by on-time inspection performance, schedule stability, and productive use of technician time.

KPI	What It Measures
On-Time Inspection Rate	% of contracted inspections completed on time
Schedule Adherence	% of scheduled technician appointments kept as dispatched
Avg Travel / Productive Time	Drive time as a share of technician productive hours
Reschedule Rate	% of scheduled appointments moved after the schedule is released

WHAT YOU BRING

Strong organization, scheduling, and follow-through in a fast-paced environment
Professional communication with customers, vendors, and internal teams
Ability to manage multiple priorities and adapt as operational needs change
Comfort working in ServiceTrade or a comparable scheduling and work-order platform
Strong attention to detail and a commitment to accurate documentation
Ability to work collaboratively across departments and with field personnel
Discipline to hold a released schedule under pressure and escalate at-risk deadlines early

Skills & Qualifications

Experience in property management, facilities, vendor coordination, customer service, dispatch, or a related operational environment
Experience coordinating multiple vendors, locations, schedules, or service requirements
Ability to develop working knowledge of fire and life safety inspection cycles, scheduling requirements, and company processes
High School Diploma or equivalent required; additional coursework or certification is an asset
Proficiency with Microsoft Office — particularly Outlook and Excel — and the ability to learn scheduling and work-order platforms quickly (ServiceTrade experience is an asset)
Accurate data entry and recordkeeping skills, with the discipline to keep systems current
Strong written and verbal communication skills
Ability to work independently, prioritize competing requests, and follow through without close supervision
Availability to support occasional after-hours or emergency scheduling needs as business requires
Valid driver's license and reliable transportation

Apply Now

Fire Systems Inc. Careers Page
View All Job Openings at Altus Fire