Director of Operations JobAtlanta, GA
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Altus Fire and Life Safety Careers Page
Why You'll Love This Job
Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.
The Director of Operations is responsible for supporting operational performance, reporting discipline, and cross-functional execution across Altus Fire and Life Safety’s branch network. This role partners closely with the COO senior leadership to translate strategic priorities into measurable operational outcomes. The Director of Operations plays a central role in building KPI visibility, improving margin performance, implementing Lean practices, and strengthening procurement discipline across inspection, service, and installation operations.
The ideal candidate is highly analytical, execution-focused, and comfortable operating in a private equity–backed, growth-oriented environment where performance accountability and reporting rigor are critical.
We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.
The Director of Operations is responsible for supporting operational performance, reporting discipline, and cross-functional execution across Altus Fire and Life Safety’s branch network. This role partners closely with the COO senior leadership to translate strategic priorities into measurable operational outcomes. The Director of Operations plays a central role in building KPI visibility, improving margin performance, implementing Lean practices, and strengthening procurement discipline across inspection, service, and installation operations.
The ideal candidate is highly analytical, execution-focused, and comfortable operating in a private equity–backed, growth-oriented environment where performance accountability and reporting rigor are critical.
We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.
Responsibilities
Key Responsibilities
Performance Reporting & KPI Management
Performance Reporting & KPI Management
- Implement and manage standardized dashboards to support key operational metrics such as backlog, WIP, labor utilization, booked vs billed performance, revenue per technician and inventory performance across all branches
- Support weekly and monthly operating review processes
- Partner with branch operations teams to ensure data accuracy, consistency, and accountability in reporting
- Identify trends, risks, and performance gaps and recommend corrective actions
- Work collaboratively with leadership [including Regional Vice Presidents] to drive accountability through performance scorecards
- Support initiatives that expand gross margin and improve EBITDA contribution
- Provide data and insights to improve labor productivity and technician utilization, in conjunction with [Regional Vice Presidents and] COO
- Strengthen job costing and margin tracking discipline
- Partner with branch leaders to improve operational efficiency
- Identify and implement cost optimization initiatives
- Apply Lean principles (5S, Kaizen, standard work, visual management) to improve workflow efficiency, reduce waste, and drive measurable productivity gains across branch operations
- Plan, facilitate, and lead Value Stream Mapping (VSM) sessions across inspection, service, and installation workflows to identify non-value-added activities, quantify lead-time and cycle-time gaps, and build current-state and future-state maps with cross-functional teams
- Translate VSM findings into prioritized action plans with clear owners, milestones, and KPIs; track implementation progress and validate sustained results through follow-up audits
- Standardize operating procedures across scheduling, dispatch, and service delivery, leveraging VSM future-state designs to embed best practices enterprise-wide
- Lead recurring Kaizen events and rapid improvement workshops targeting bottlenecks surfaced through VSM, root cause analysis, and KPI variance reviews
- Build a culture of continuous improvement across branches by coaching branch leaders and technicians on Lean tools, mentoring local CI champions, and establishing a repeatable cadence for identifying, testing, and scaling improvements
- Support centralized procurement strategy and vendor standardization
- Improve material margin visibility and purchasing discipline
- Monitor inventory levels to reduce working capital exposure
- Track procurement KPIs and ensure adherence to purchasing controls
- Lead operational due diligence on target acquisitions, including site visits, assessment of branch operating models, technician productivity, backlog quality, scheduling and dispatch maturity, inventory practices, and identification of operational risks and synergy opportunities
- Develop Day 1 readiness plans and detailed 100-day integration roadmaps covering reporting, systems, processes, people, and customer continuity; partner with COO and RVPs to assign owners, milestones, and accountability
- Drive post-close integration of reporting, systems, and operational standards, including ERP/field service platform migration, dispatch workflows, job costing structures, and procurement controls
- Align acquired branches with Altus KPI and reporting frameworks, mapping legacy data to standardized definitions and onboarding local leaders into weekly and monthly operating review cadences
- Apply Lean and VSM tools to assess current-state workflows at acquired branches and accelerate adoption of Altus standard operating procedures across inspection, service, and installation
- Serve as operations point of contact for acquired branch leadership during transition, managing change communications, escalations, and risk mitigation to protect customer retention, technician engagement, and revenue continuity
- Partner with Finance to improve forecasting and operational visibility
- Improve coordination between Sales, Estimating, Operations, and Billing
- Support pricing discipline through cost and margin analysis
- Help improve billing cycle time and AR performance
Skills & Qualifications
- 7–10 years of progressive operations or operations support leadership experience in multi-location field service or related industries
- Experience in high-growth or private equity–backed environments preferred
- Demonstrated experience building and managing operational reporting systems
- Strong financial acumen and analytical capability
- Experience implementing process improvement or Lean initiatives
- Proven ability to drive accountability through metrics
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