Account Manager Job – York, PA

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Why You'll Love This Job

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services. 

Altus d/b/a Crime Intervention Alarm, Inc., located in York, PA is looking for an Account Manager to join our team!  The Account Manager is primarily responsible for generating and closing service-related sales opportunities. This includes repair work, system inspections, contract renewals, and deficiency corrections. The ideal candidate brings energy, organization, and strong relationship-building skills to deliver value-driven solutions that meet our customers' critical needs. 

This is a high-touch role requiring proactive engagement, clear communication, and cross-functional coordination to ensure exceptional service delivery and long-term customer satisfaction. 

We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.  

Responsibilities

Job Duties & Responsibilities: 
  • Identify and Follow Up on Leads: 
    Prospect and act on sales opportunities from inspection reports, technician referrals, and historical service data. 
  • Customer Re-engagement: 
    Reconnect with existing and inactive customers to renew or expand service agreements, maximizing account value. 
  • Collaborative Sales Coordination: 
    Partner with field technicians, service coordinators, and sales leadership to qualify and progress leads through the pipeline. 
  • CRM Management: 
    Leverage NetSuite or a comparable CRM platform to track customer communications, proposals, and sales activities accurately and in real time. 
  • Proposal & Quoting: 
    Prepare professional service quotes, follow up with customers, and finalize service orders to ensure a smooth handoff to operations. 
  • Service Coordination: 
    Coordinate with the scheduling and operations teams to ensure seamless service delivery and customer satisfaction. 
  • Customer Relationship Management: 
    Provide timely, solution-oriented support to maintain and strengthen long-term account relationships. 
  • Sales Team Participation: 
    Actively contribute in weekly sales huddles, providing updates on pipeline activity and collaborating on performance improvement. 
  • Campaign & Growth Support: 
    Participate in outbound sales initiatives, special campaigns, and branch-level strategies to support local market expansion. 

Skills & Qualifications

Qualifications & Skills: 
  • High School Diploma or equivalent  
  • 2+ years’ experience in inside sales, account management, customer service, or service coordination, ideally in a technical, plumbing, electrical, construction, or fire/life safety environment. 
  • Proficiency in CRM systems (NetSuite preferred), as well as Microsoft suite of products. 
  • Highly organized, deadline-driven,  
  • Demonstrated ability to deliver high-touch customer service with empathy, attention to detail, and responsiveness. 
  • Excellent written, verbal, and virtual communication skills. 
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Job Number: 161995

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